docs: refine issue templates (#5271)

.github/ISSUE_TEMPLATE/bug_report.md

@@ -11,6 +11,8 @@ assignees: ''
 
 - 文档：https://docs.newapi.ai/
 - 使用问题先看或先问：https://deepwiki.com/QuantumNous/new-api
+- 开启透传后的转发相关反馈不接受 issue；透传模式会直接转发请求，请自行确认上游行为。
+- 不接受 coding plan、逆向渠道等技术支持类 issue。
 - 警告：删除本模板、删除小节标题或随意清空内容的 issue，可能会被直接关闭；重复恶意提交者可能会被 block。
 
 **您当前的 newapi 版本**
@@ -20,13 +22,18 @@ assignees: ''
 **提交确认**
 
 [//]: # (方框内删除已有的空格，填 x 号)
-+ [ ] 我已确认目前没有类似 issue
-+ [ ] 我已完整查看过文档 https://docs.newapi.ai/ 和项目 README，尤其是常见问题部分
-+ [ ] 我未删除此模板中的任何引导内容或小节标题，并会按要求完整填写
-+ [ ] 我理解项目维护者精力有限，不遵循模板要求的 issue 可能会被无视或直接关闭
+- [ ] **非重复 issue:** 我已搜索现有 [Issues](https://github.com/QuantumNous/new-api/issues?q=is%3Aissue)，确认目前没有类似 issue。
+- [ ] **提交前必读:** 我已完整阅读上方“提交前必读”，并已查看文档 https://docs.newapi.ai/、项目 README 且向 AI 提问，确认这不是使用、配置或接入类问题。
+- [ ] **模板完整:** 我未删除此模板中的任何引导内容或小节标题，并会按要求完整填写。
+- [ ] **维护成本:** 我理解项目维护者精力有限，不遵循模板要求的 issue 可能会被无视或直接关闭。
 
 **问题描述**
 
+请尽可能说明问题现象、影响范围，以及你判断它是程序问题而不是上游行为或使用问题的依据。
+
+- 转发问题请尽可能说明渠道类型、转换格式、上游原生支持依据和服务端日志。
+- 计费问题请尽可能附请求返回的 `usage` 示例。
+
 **复现步骤**
 
 **预期结果**

.github/ISSUE_TEMPLATE/bug_report_en.md

@@ -11,6 +11,8 @@ assignees: ''
 
 - Docs: https://docs.newapi.ai/
 - Usage questions first: https://deepwiki.com/QuantumNous/new-api
+- Issues about forwarding behavior after enabling pass-through mode are not accepted; pass-through mode forwards requests directly, so please verify upstream behavior yourself.
+- Technical support requests such as coding plans or reverse-engineering channels are not accepted as issues.
 - Warning: issues with this template removed, section headings deleted, or content cleared may be closed directly. Repeated abusive submissions may result in a block.
 
 **Your current newapi version**
@@ -20,13 +22,18 @@ Please fill this in, for example: `v1.0.0`
 **Submission Checks**
 
 [//]: # (Remove the space in the box and fill with an x)
-+ [ ] I have confirmed there are no similar issues
-+ [ ] I have thoroughly read the docs at https://docs.newapi.ai/ and the project README, especially the FAQ section
-+ [ ] I have not removed any guidance or section headings from this template and will complete it as requested
-+ [ ] I understand that maintainers have limited time and issues that do not follow this template may be ignored or closed directly
+- [ ] **Non-duplicate issue:** I have searched existing [Issues](https://github.com/QuantumNous/new-api/issues?q=is%3Aissue) and confirmed there are no similar issues.
+- [ ] **Read this first:** I have fully read the section above, reviewed the docs at https://docs.newapi.ai/ and the project README, and asked AI first, confirming this is not a usage, configuration, or integration question.
+- [ ] **Template intact:** I have not removed any guidance or section headings from this template and will complete it as requested.
+- [ ] **Maintainer time:** I understand that maintainers have limited time and issues that do not follow this template may be ignored or closed directly.
 
 **Issue Description**
 
+Describe the symptom, impact scope, and why you believe this is an application issue rather than upstream behavior or a usage question with as much detail as possible.
+
+- For forwarding issues, include the channel type, conversion format, upstream native-support evidence, and server logs when possible.
+- For billing issues, include an example of the returned `usage` when possible.
+
 **Steps to Reproduce**
 
 **Expected Result**

.github/ISSUE_TEMPLATE/feature_request.md

@@ -11,6 +11,8 @@ assignees: ''
 
 - 文档：https://docs.newapi.ai/
 - 使用问题先看或先问：https://deepwiki.com/QuantumNous/new-api
+- 开启透传后的转发相关反馈不接受 issue；透传模式会直接转发请求，请自行确认上游行为。
+- 不接受 coding plan、逆向渠道等技术支持类 issue。
 - 警告：删除本模板、删除小节标题或随意清空内容的 issue，可能会被直接关闭；重复恶意提交者可能会被 block。
 
 **您当前的 newapi 版本**
@@ -20,10 +22,10 @@ assignees: ''
 **提交确认**
 
 [//]: # (方框内删除已有的空格，填 x 号)
-+ [ ] 我已确认目前没有类似 issue
-+ [ ] 我已完整查看过文档 https://docs.newapi.ai/ 和项目 README，已确定现有版本无法满足需求
-+ [ ] 我未删除此模板中的任何引导内容或小节标题，并会按要求完整填写
-+ [ ] 我理解项目维护者精力有限，不遵循模板要求的 issue 可能会被无视或直接关闭
+- [ ] **非重复 issue:** 我已搜索现有 [Issues](https://github.com/QuantumNous/new-api/issues?q=is%3Aissue)，确认目前没有类似 issue。
+- [ ] **提交前必读:** 我已完整阅读上方“提交前必读”，并已查看文档 https://docs.newapi.ai/、项目 README 且向 AI 提问，确认这不是使用、配置或接入类问题，且现有版本无法满足需求。
+- [ ] **模板完整:** 我未删除此模板中的任何引导内容或小节标题，并会按要求完整填写。
+- [ ] **维护成本:** 我理解项目维护者精力有限，不遵循模板要求的 issue 可能会被无视或直接关闭。
 
 **功能描述**
 

.github/ISSUE_TEMPLATE/feature_request_en.md

@@ -11,6 +11,8 @@ assignees: ''
 
 - Docs: https://docs.newapi.ai/
 - Usage questions first: https://deepwiki.com/QuantumNous/new-api
+- Issues about forwarding behavior after enabling pass-through mode are not accepted; pass-through mode forwards requests directly, so please verify upstream behavior yourself.
+- Technical support requests such as coding plans or reverse-engineering channels are not accepted as issues.
 - Warning: issues with this template removed, section headings deleted, or content cleared may be closed directly. Repeated abusive submissions may result in a block.
 
 **Your current newapi version**
@@ -20,10 +22,10 @@ Please fill this in, for example: `v1.0.0`
 **Submission Checks**
 
 [//]: # (Remove the space in the box and fill with an x)
-+ [ ] I have confirmed there are no similar issues
-+ [ ] I have thoroughly read the docs at https://docs.newapi.ai/ and the project README, and confirmed the current version cannot meet my needs
-+ [ ] I have not removed any guidance or section headings from this template and will complete it as requested
-+ [ ] I understand that maintainers have limited time and issues that do not follow this template may be ignored or closed directly
+- [ ] **Non-duplicate issue:** I have searched existing [Issues](https://github.com/QuantumNous/new-api/issues?q=is%3Aissue) and confirmed there are no similar issues.
+- [ ] **Read this first:** I have fully read the section above, reviewed the docs at https://docs.newapi.ai/ and the project README, and asked AI first, confirming this is not a usage, configuration, or integration question, and that the current version cannot meet my needs.
+- [ ] **Template intact:** I have not removed any guidance or section headings from this template and will complete it as requested.
+- [ ] **Maintainer time:** I understand that maintainers have limited time and issues that do not follow this template may be ignored or closed directly.
 
 **Feature Description**