free plan workorder entrance (#6085)

8ad9e155 · heheer · GitHub · b22ba1aa · 8ad9e155 · 8ad9e155
Commit 8ad9e155 authored Dec 12, 2025 by heheer Committed by GitHub Dec 12, 2025
9 changed files
--- a/packages/global/common/error/code/team.ts
+++ b/packages/global/common/error/code/team.ts
@@ -14,6 +14,7 @@ export enum TeamErrEnum {
  appFolderAmountNotEnough = 'appFolderAmountNotEnough',
  websiteSyncNotEnough = 'websiteSyncNotEnough',
  reRankNotEnough = 'reRankNotEnough',
+  ticketNotAvailable = 'ticketNotAvailable',
  groupNameEmpty = 'groupNameEmpty',
  groupNameDuplicate = 'groupNameDuplicate',
  groupNotExist = 'groupNotExist',
@@ -79,6 +80,10 @@ const teamErr = [
    message: i18nT('common:code_error.team_error.re_rank_not_enough')
  },
  {
+    statusText: TeamErrEnum.ticketNotAvailable,
+    message: i18nT('common:code_error.team_error.ticket_not_available')
+  },
+  {
    statusText: TeamErrEnum.groupNameEmpty,
    message: i18nT('common:code_error.team_error.group_name_empty')
  },

--- a/packages/global/support/wallet/sub/type.d.ts
+++ b/packages/global/support/wallet/sub/type.d.ts
@@ -43,6 +43,7 @@ export type SubPlanType = {
  [SubTypeEnum.standard]?: StandSubPlanLevelMapType;
  planDescriptionUrl?: string;
  appRegistrationUrl?: string;
+  communitySupportTip?: string;
  [SubTypeEnum.extraDatasetSize]: {
    price: number;
  };

--- a/packages/web/i18n/en/common.json
+++ b/packages/web/i18n/en/common.json
@@ -195,6 +195,7 @@
  "code_error.team_error.over_size": "Team members exceed limit",
  "code_error.team_error.plugin_amount_not_enough": "Plugin Limit Reached",
  "code_error.team_error.re_rank_not_enough": "Search rearrangement cannot be used in the free version~",
+  "code_error.team_error.ticket_not_available": "The current package does not support work order services. You can go to the community to get help for free ~",
  "code_error.team_error.too_many_invitations": "You have reached the maximum number of active invitation links, please clean up some links first",
  "code_error.team_error.un_auth": "Unauthorized to Operate This Team",
  "code_error.team_error.user_not_active": "The user did not accept or has left the team",
@@ -1224,6 +1225,9 @@
  "support.wallet.subscription.function.Max members": "{{amount}} Member",
  "support.wallet.subscription.function.Points": "{{amount}} points",
  "support.wallet.subscription.function.Requests per minute": "{{amount}} QPM",
+  "support.wallet.subscription.function.Ticket response time": "{{amount}} hours ticket support response",
+  "support.wallet.subscription.function.Community free support": "Community free support",
+  "support.wallet.subscription.function.Community support tip": "Visit the FastGPT community for free help and technical support",
  "support.wallet.subscription.function.Website sync per dataset": "Single knowledge base {{amount}} web pages synchronized",
  "support.wallet.subscription.function.custom domain tip": "The number of custom domain names that the team can configure, which can currently be used to access Wecom intelligent robots",
  "support.wallet.subscription.mode.Month": "Month",

--- a/packages/web/i18n/zh-CN/common.json
+++ b/packages/web/i18n/zh-CN/common.json
@@ -196,6 +196,7 @@
  "code_error.team_error.over_size": "团队成员超出限制",
  "code_error.team_error.plugin_amount_not_enough": "插件数量已达上限~",
  "code_error.team_error.re_rank_not_enough": "免费版无法使用检索重排~",
+  "code_error.team_error.ticket_not_available": "当前套餐暂不支持工单服务，可以前往社区免费获取帮助～",
  "code_error.team_error.too_many_invitations": "您的有效邀请链接数已达上限，请先清理链接",
  "code_error.team_error.un_auth": "无权操作该团队",
  "code_error.team_error.user_not_active": "用户未接受或已离开团队",
@@ -1234,6 +1235,8 @@
  "support.wallet.subscription.function.Points": "{{amount}} 积分",
  "support.wallet.subscription.function.Requests per minute": "{{amount}} QPM",
  "support.wallet.subscription.function.Ticket response time": "{{amount}} 小时工单支持响应",
+  "support.wallet.subscription.function.Community free support": "社区免费支持",
+  "support.wallet.subscription.function.Community support tip": "可前往 FastGPT 社区免费获取帮助和技术支持",
  "support.wallet.subscription.function.Website sync per dataset": "站点同步最大 {{amount}} 页",
  "support.wallet.subscription.function.custom domain tip": "团队可以配置的自定义域名数量，目前可用于接入企微智能机器人",
  "support.wallet.subscription.function.qpm tip": "主要指团队每分钟请求 Agent 的最大次数，与单个 Agent 复杂度无关。其他 OpenAPI 接口也受此影响，每个接口单独计算",

--- a/packages/web/i18n/zh-Hant/common.json
+++ b/packages/web/i18n/zh-Hant/common.json
@@ -195,6 +195,7 @@
  "code_error.team_error.over_size": "團隊成員超出限制",
  "code_error.team_error.plugin_amount_not_enough": "已達外掛程式數量上限",
  "code_error.team_error.re_rank_not_enough": "免費版無法使用檢索重排~",
+  "code_error.team_error.ticket_not_available": "當前套餐暫不支持工單服務，可以前往社區免費獲取幫助～",
  "code_error.team_error.too_many_invitations": "您的有效邀請連結數已達上限，請先清理連結",
  "code_error.team_error.un_auth": "無權操作此團隊",
  "code_error.team_error.user_not_active": "使用者未接受或已離開團隊",
@@ -1221,6 +1222,9 @@
  "support.wallet.subscription.function.Max members": "{{amount}} 個團隊成員",
  "support.wallet.subscription.function.Points": "{{amount}} 積分",
  "support.wallet.subscription.function.Requests per minute": "{{amount}} QPM",
+  "support.wallet.subscription.function.Ticket response time": "{{amount}} 小時工單支持響應",
+  "support.wallet.subscription.function.Community free support": "社群免費支持",
+  "support.wallet.subscription.function.Community support tip": "可前往 FastGPT 社群免費獲取幫助和技術支持",
  "support.wallet.subscription.function.Website sync per dataset": "單知識庫 {{amount}} 個網頁同步",
  "support.wallet.subscription.function.custom domain tip": "團隊可以配置的自定義域名數量，目前可用於接入企微智能機器人",
  "support.wallet.subscription.mode.Month": "按月",

--- a/projects/app/src/components/Layout/HelperBot.tsx
+++ b/projects/app/src/components/Layout/HelperBot.tsx
@@ -6,9 +6,9 @@ import { useRouter } from 'next/router';
 import { useState, useEffect, useMemo } from 'react';
 import { useSystemStore } from '@/web/common/system/useSystemStore';
 import { useUserStore } from '@/web/support/user/useUserStore';
-import { StandardSubLevelEnum } from '@fastgpt/global/support/wallet/sub/constants';
 import { useTranslation } from 'next-i18next';
 import { getWorkorderURL } from '@/web/common/workorder/api';
+import { TeamErrEnum } from '@fastgpt/global/common/error/code/team';
 const BotShowRouter: { [key: string]: boolean } = {
  '/dashboard/agent': true,
@@ -28,21 +28,14 @@ const HelperBot = () => {
  const [showChat, setShowChat] = useToggle(false);
  const [isLoading, setIsLoading] = useState(true);
-  const { feConfigs, subPlans } = useSystemStore();
+  const { feConfigs, setNotSufficientModalType } = useSystemStore();
  const { teamPlanStatus } = useUserStore();
-  const isPlanUser = useMemo(() => {
-    if (!teamPlanStatus) return false;
-    if (teamPlanStatus.standard?.currentSubLevel !== StandardSubLevelEnum.free) return true;
-    if (teamPlanStatus.datasetMaxSize !== subPlans?.standard?.free?.maxDatasetSize) return true;
-    if (teamPlanStatus.totalPoints !== subPlans?.standard?.free?.totalPoints) return true;
-    return false;
-  }, [
-    subPlans?.standard?.free?.maxDatasetSize,
-    subPlans?.standard?.free?.totalPoints,
-    teamPlanStatus
-  ]);
-  const showWorkorder = feConfigs?.show_workorder && isPlanUser;
+  const hasTicketAccess = useMemo(() => {
+    const ticketResponseTime = teamPlanStatus?.standard?.ticketResponseTime;
+    return ticketResponseTime !== undefined && ticketResponseTime > 0;
+  }, [teamPlanStatus?.standard?.ticketResponseTime]);
  const botIframeUrl = feConfigs?.botIframeUrl;
  useEffect(() => {
@@ -54,6 +47,11 @@ const HelperBot = () => {
  useEffect(() => {
    const handleMessage = async (event: MessageEvent) => {
      if (event.data?.type === 'workorderRequest') {
+        if (!hasTicketAccess) {
+          setNotSufficientModalType(TeamErrEnum.ticketNotAvailable);
+          return;
+        }
        try {
          const data = await getWorkorderURL();
          if (data?.redirectUrl) {
@@ -67,7 +65,7 @@ const HelperBot = () => {
    window.addEventListener('message', handleMessage);
    return () => window.removeEventListener('message', handleMessage);
-  }, []);
+  }, [hasTicketAccess, setNotSufficientModalType]);
  if (!botIframeUrl || !BotShowRouter[router.pathname]) {
    return null;
@@ -122,7 +120,7 @@ const HelperBot = () => {
          {/* iframe */}
          <Box
            as="iframe"
-            src={`${botIframeUrl}&showWorkorder=${showWorkorder ? '1' : '0'}`}
+            src={`${botIframeUrl}&showWorkorder=1`}
            w={'100%'}
            h={'100%'}
            border={'none'}

--- a/projects/app/src/components/support/wallet/NotSufficientModal/index.tsx
+++ b/projects/app/src/components/support/wallet/NotSufficientModal/index.tsx
@@ -33,7 +33,8 @@ const NotSufficientModal = () => {
    [TeamErrEnum.appAmountNotEnough]: t('common:support.wallet.App_amount_not_sufficient'),
    [TeamErrEnum.pluginAmountNotEnough]: t('common:support.wallet.App_amount_not_sufficient'),
    [TeamErrEnum.websiteSyncNotEnough]: t('common:code_error.team_error.website_sync_not_enough'),
-    [TeamErrEnum.reRankNotEnough]: t('common:code_error.team_error.re_rank_not_enough')
+    [TeamErrEnum.reRankNotEnough]: t('common:code_error.team_error.re_rank_not_enough'),
+    [TeamErrEnum.ticketNotAvailable]: t('common:code_error.team_error.ticket_not_available')
  };
  return type ? (

--- a/projects/app/src/components/support/wallet/StandardPlanContentList.tsx
+++ b/projects/app/src/components/support/wallet/StandardPlanContentList.tsx
@@ -9,6 +9,7 @@ import { useTranslation } from 'next-i18next';
 import QuestionTip from '@fastgpt/web/components/common/MyTooltip/QuestionTip';
 import dynamic from 'next/dynamic';
 import type { TeamSubSchema } from '@fastgpt/global/support/wallet/sub/type';
+import Markdown from '@/components/Markdown';
 const ModelPriceModal = dynamic(() =>
  import('@/components/core/ai/ModelTable').then((mod) => mod.ModelPriceModal)
@@ -157,16 +158,26 @@ const StandardPlanContentList = ({
          </Box>
        </Flex>
      )}
-      {!!planContent.ticketResponseTime && (
+      <Flex alignItems={'center'}>
-        <Flex alignItems={'center'}>
+        <MyIcon name={'price/right'} w={'16px'} mr={3} />
-          <MyIcon name={'price/right'} w={'16px'} mr={3} />
+        <Box color={'myGray.600'}>
-          <Box color={'myGray.600'}>
+          {planContent.ticketResponseTime
-            {t('common:support.wallet.subscription.function.Ticket response time', {
+            ? t('common:support.wallet.subscription.function.Ticket response time', {
-              amount: planContent.ticketResponseTime
+                amount: planContent.ticketResponseTime
-            })}
+              })
-          </Box>
+            : t('common:support.wallet.subscription.function.Community free support')}
-        </Flex>
+        </Box>
-      )}
+        {!planContent.ticketResponseTime && subPlans?.communitySupportTip && (
+          <QuestionTip
+            ml={1}
+            label={
+              <Box maxW="300px">
+                <Markdown source={subPlans.communitySupportTip} />
+              </Box>
+            }
+          />
+        )}
+      </Flex>
      {!!planContent.appRegistrationCount && (
        <Flex alignItems={'center'}>
          <MyIcon name={'price/right'} w={'16px'} mr={3} />

--- a/projects/app/src/web/common/system/useSystemStore.ts
+++ b/projects/app/src/web/common/system/useSystemStore.ts
@@ -29,7 +29,8 @@ export type NotSufficientModalType =
  | TeamErrEnum.aiPointsNotEnough
  | TeamErrEnum.datasetAmountNotEnough
  | TeamErrEnum.teamMemberOverSize
-  | TeamErrEnum.appAmountNotEnough;
+  | TeamErrEnum.appAmountNotEnough
+  | TeamErrEnum.ticketNotAvailable;
 type State = {
  initd: boolean;